Privacy policy
Last updated November 3, 2026
This policy explains what the BTM Driver app and its service collect, why, who sees it, and how to delete it. BTM Driver is part of Box Truck Manage and is operated by Nahl Group Inc ("we").
What we collect
- Account: your email address, name, phone number and password. The password is stored only as a one-way hash.
- Business details you enter: company name, MC number, employer ID (EIN), doing-business-as name, business type and address.
- Vehicle: year, make, model, type, unit number, dimensions, payload and equipment.
- Documents you upload, such as your driver's license, medical card, insurance and registration, and their expiry dates.
- Location: while the app is open and only if you allow it, your precise location, to show loads near you and the distance to each pick-up. We keep your last known position. The app does not collect location in the background.
- Activity: the bids you place, your carriers' answers, the payout statements your carriers send, and your notifications.
- Device: a push notification token, so we can tell you about invitations, bids, payouts and expiring documents.
How we use it
Only to run the service: show your load board, send your bids to the carriers you choose, show bid results and payouts, remind you about expiring documents, and send invitations and notifications. We do not sell your data, we do not show ads, and we do not track you across other apps or websites.
Who sees it
- Carriers you accept. When you accept a carrier's invitation, that carrier receives your profile, business details, vehicle, documents and last known location, and receives the bids you send to it. Each carrier is an independent company and handles this information under its own policies. A carrier's dispatchers send bids to freight brokers by email in the carrier's name.
- Service providers that host the service and deliver email and push notifications for us, such as our hosting provider, Mailgun, Apple and Google. They only process data to provide these services.
- Authorities, when the law requires it.
How long we keep it, and deleting it
We keep your data while your account exists. You can delete your account at any time in the app (Profile, then Delete account) or on our account deletion page. Deleting your account removes your account, profile, vehicle, documents, bids, payout copies, notifications and devices from our service, and tells your carriers that you left. Records a carrier already keeps in its own system, such as loads you hauled or its payroll, stay with that carrier; contact the carrier to have them removed.
Security
All traffic between the app and our service is encrypted. Passwords are hashed and never stored in readable form.
Children
BTM Driver is for professional drivers and is not meant for anyone under 18.
Your choices
You can see and correct your information in the app, turn location and notifications off in your phone's settings, and delete your account as described above.
Changes
If this policy changes, we will update this page and the date at the top.
Contact
Email support@boxtruckmanage.com.
BTM Driver is part of Box Truck Manage, operated by Nahl Group Inc.